Michele Jones

Michele D. Jones is director, Product Innovation & Development for FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. She leads the Product Innovation Team, which focuses on developing and launching new value-added products and services to better serve our customers.

She also implements and directs FE Products’ system of innovation engineering, which includes determining the commercial potential of product ideas. 

Jones joined FirstEnergy in 2007 as a Facilities project specialist. In 2009 she was named supervisor, Project Management. In 2011 Michele advanced to manager of Corporate Services & Facilities Sourcing. She joined Business Analytics in 2013 when she was named manager, Business Analytics. Michele moved to Business Development in January 2016 to serve as manager, Business & Revenue Development. She was named to her current position in March 2016.

Before joining FirstEnergy Jones held multiple engineering and project management positions for Corning Incorporated and ICI Paints, NA.

Jones holds a bachelor’s degree in chemical engineering from Syracuse University, is a Licensed Professional Engineer in the State of New York and is a certified Innovation Engineering Black Belt.